JILLIAN C. WARREN

ExperienceSkillsEducation
 


 

OVERVIEW

A self-motivated, creative digital communications problem-solver who can do it all – web, content, marketing, media, press, branding, social, project management – to help companies create the best possible presence to advance their business goals. Solves problems and communicates the right messages by efficiently producing clear and creative content, handling details, practicing effective customer service, and balancing multiple priorities. The optimal balance of right-brain and left-brain.

Also known as: Jillian Kuhn Warren, Jillian Kuhn, Jillian C. Kuhn


EXPERIENCE

DUKE WEB SERVICES: Duke University Office of Information Technology – Durham, NC
September 2013 – Present
Project and Client Relations Manager

  • Sole project manager and primary client contact for Duke University’s in-house, award-winning web group – oversees 9-person production staff, 20-25 active projects at a time, and 100+ support relationships across the university and medical communities
  • Manages Sites@Duke WordPress network – supports service owners by leading cross-functional maintenance and governance team, providing customer support, managing system communications
  • Implemented best practices and policies for budget, status, and resource tracking – increasing team productivity and performance through more accurate budgets, timelines, and workloads
  • Improved internal processes for project plans, task and document templates, meeting agendas, status reports, support requests, social media, CRM/data management, security, new business proposals
  • Serving as Information Technology Advisory Council (ITAC) Coordinator and OIT Communications Liaison for Duke Web Services
  • Completed contact hours for Project Management Professional certification, working on PMP application process
  • Presents at organization events and courses: Duke TechExpo – Digital Project Management for Non-Project Managers, Getting More out of Google Analytics; ProComm – Putting Web Metrics to Work; CFAR Fall Scientific Retreat
  • Serves as Office of Information Technology communications liaison; member of Duke Communicators, Drupal at Duke, Duke Web Communicators, School of Medicine Communicators
  • Attends industry conferences, trainings: Digital PM Summit, Digital PM Workshop, Bureau of Digital, Digital Marketing for Business, Duke TechExpo, Duke ProComm classes, TriUXPA workshop

NORTH CAROLINA ADMINISTRATIVE OFFICE OF THE COURTS – Raleigh, NC
February 2012 – September 2013
Digital Communications Project Manager
(formerly Information and Communications Specialist)

  • Second-in-command communications officer for statewide judicial branch of 7,000 employees
  • Managed ongoing intranet redesign – bringing a several-year project toward launch by navigating vendor relationships, changing requirements, diverse stakeholders, restrictive budgets and technologies, government regulations and politics, outdated content
  • Independently produced award-winning building HTML email newsletter, editor of 3 additional newsletters
  • Led internal communications: single-handedly ran award-winning building newsletter; wrote, edited web news
  • Oversaw web content updates; responded to public and press inquiries; wrote and edited news, releases
  • Pitched new technologies (e.g., analytics, video services), directed implementation and sets policies
  • Coordinated selection process, onboarding, and work assignments of new staff and interns; N.C. State Government Internship Program intern supervisor
  • Member of N.C. Association of Government Information Officers; State Emergency Response Team support staff; N.C. Judicial Center Safety, Employee Appreciation, Continuity of Operations committees
  • Attended industry conferences, events, trainings: Digital Marketing for Business Conference, NCAGIO Annual Seminar, Internet Summit 12, Office of State Personnel technology and web certifications

FREELANCE
January 2009 – Present
Communications Consultant

  • Consults on marketing, web, media initiatives – copy writing and editing; marketing strategy; website planning and execution; career and resume counseling; video, photo, graphic production; event planning and management
  • Single-handedly planned, created, and maintains JillianWarren.com

VIGET LABS – Durham, NC
April 2010 – February 2012
Web Project Manager

  • Managed all local projects (worth $1M+/year) in 15‐person office; up to 14 active clients at once
  • Led all facets of diverse web strategy, design, development projects, including resource and budget management, client relations, marketing, sales, user experience, content, production
  • Brought in $1M+ in business, enhanced client relationships through long-term engagement management
  • Go-to copywriter/editor for company communications; member of Marketing and Content teams
  • Contributed to web and marketing communities through networking events and industry conferences, including WebContent2011 and PubCon Vegas 2010 (PubCon Search and Social Media Training)

NEWFANGLED – Carrboro, NC
March 2009 – April 2010
Project Manager Assistant

  • Supervised creation of new websites, site rebuilds and upgrades, maintenance and strategy for 80+ client companies and marketing agencies
  • Trained consultant in SEO, analytics, marketing, usability, information architecture, content strategy, design, sales, social media, blogging, various CMS platforms

WNCN-TV NBC 17: Media General, Inc. – Raleigh, NC
April 2007 – January 2009
Promotions Writer/Producer

  • Single-handedly responsible for writing, producing, shooting, editing 5+ daily on-air newscast promotions
  • Primary newsroom brand advocate; spearheaded innovative rebrand of daily marketing format
  • Demo reel

WHBQ-TV FOX 13: FOX Television Stations, Inc. – Memphis, TN
April 2006 – April 2007
Promotions Associate Producer

  • Produced on-air promotions, managed 24-hour on-air schedule, hosted station events
  • Demo reel

ADDITIONAL EXPERIENCE

VOLUNTEER EXPERIENCE

  • TRIANGLE DPMS, Co-founder – 2017-present
  • UNIVERSITY OF PENNSYLVANIA ALUMNI INTERVIEW PROGRAM
    • NC-Raleigh/Wake Committee Chair – 2016-present
    • Raleigh/Cary Interview Manager – 2014-2016
    • Alumni Interviewer (Memphis, Research Triangle, Raleigh/Wake committees) – 2006-present
  • TRI SPORTS, Event Volunteer – 2009-present
  • CITY OF OAKS MARATHON, Social Media Coordinator & Race Committee Member – 2014-15
    • Increased Facebook likes by 190%, increased Twitter followers by 228%, launched Instagram account
  • RALEIGH GALLOWAY, Marathon Training Team Leader and Social Media Contributor – 2013-2014
  • FIT-TASTIC!, 5K Training Program Mentor – 2013-2014

 


 

SKILLS

Strengths:
  • Problem-solving
  • Time and budget management
  • Leadership and teamwork
  • Attention to detail
  • Writing and editing
  • Multi-tasking
  • Strategic planning
  • Strong judgment and tact
  • Organization
  • Creativity
  • Grace under pressure
  • Quick learning

 

Technology:
  • Mac and PC systems
  • Microsoft Office
  • Google products
  • Project management tools: 37signals products (Basecamp, Campfire, Backpack), Microsoft Project, SharePoint, activeCollab, dotProject, Unfuddle, ClearQuest, Slack
  • Google Analytics and related web marketing tools
  • Content management systems, including ExpressionEngine, WordPress, Drupal, NewfangledCMS, Radiant
  • HTML/CSS
  • Social media networks and tools
  • Graphics editing and layouts: Adobe Creative Suite, Quark, various online design services
  • Email newsletter marketing software
  • Non-linear video and audio editing: Final Cut Pro, Premiere Pro, Edius, Avid
  • Videography
  • Photography
  • DVD and CD production
  • Screen-sharing software, including Adobe Connect, Cisco WebEx, GoToMeeting
  • Newsroom software: iNews, ENPS, Xnews, BitCentral, Encoda
  • Various research databases

 

Language:

  • Proficient in French; participated in Penn-in-Tours 2004 summer study abroad
  • Beginning Italian

 


 

EDUCATION

UNIVERSITY OF PENNSYLVANIA, College of Arts and Sciences – Philadelphia, PA
Bachelor of Arts in Communication (Annenberg coursework), magna cum laude, December 2005 (Class of 2006)

  • Minors: Cinema Studies, French
  • Honors: Dean’s List 2002-03, ‘03-04, ‘04-05 (all eligible years)
  • Activities: Penn Band, Undergraduate Communication Society, WQHS Student Radio, Phi Sigma Sigma (founding sister), The Daily Pennsylvanian newspaper, Music Performance & Composition Residential Program, Future Broadcast Pioneers of Philadelphia, Fanfare Honor Society of the Penn Band, Talking Film: Undergraduate Film Study Society, Greater Philadelphia Student Film Festival: Best Undergraduate Film (2006), intramural sports, various political organizations
  • Alumni Involvement: Alumni Secondary School Committee/Alumni Interview Program, Penn Alumni Career Network, Regional Alumni Clubs, Penn Band Alumni, Penn Career Day

 

ELK GROVE HIGH SCHOOL – Elk Grove Village, IL
Graduated with Highest Honors, June 2002

  • Activities and Societies: Guardian student newspaper (Editor in Chief), Symphonic Band (First chair), Marching Band (Second-in-command, featured soloist), District Honor Band (First chair), Orchestra, Writing Tutor, National French Contest, National Honor Society, Cross-Country, Softball

 


 

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