Work

eg-maternity-headshotJillian is a self-motivated, creative digital communications problem-solver who can do it all – web, content, marketing, media, press, branding, social, project management – to help companies create the best possible presence to advance their business goals.

She develops strategies and stories that target key objectives, sends the right messages through clear branded content, handles details while balancing priorities and deadlines, and practices effective communication and customer service.

Jillian's Resume

Services & Expertise

PROJECT & CLIENT RELATIONS MANAGER

Duke Web ServicesDuke University’s in-house web group specializes in custom-designed, responsive digital solutions for the Duke community. Jillian is the sole project manager and primary client contact for Duke Web Services, managing 20-25 ongoing projects and 100+ support relationships.

Highlights

  • Implemented best practices and policies for budget, status, and resource tracking – increasing team productivity and performance through more accurate budgets, timelines, and workloads
  • Improved internal processes for project plans, task and document templates, meeting agendas, status reports, support requests, social media, CRM/data management, security, new business proposals
  • Successful launches of high-profile sites, including: recreation.duke.edu, tip.duke.edu, oit.duke.edu, hr.duke.edu, software.duke.edu, gradschool.duke.edu

Presentations

Honors

  • Associated Church Press Award of Excellence Winner, Website Redesign – FaithandLeadership.com (2016)
  • Associated Church Press Award of Excellence Winner, Independent Website – FaithandLeadership.com (2015)
  • EduStyle Winner Best School, Department, or Faculty Site – Duke University Graduate School (2014)
  • Silver Davey Award Winner – Duke.edu (2014)

Professional Development

FREELANCE COMMUNICATIONS

As an independent consultant on communications initiatives, Jillian offers a wide range of services, including:

  • Copywriting and editing
  • Career and resume counseling
  • Website creation
  • Video, photo, and graphic production
  • Social media
  • Marketing strategy
  • Event planning

PAST EXPERIENCE

Prior to joining Duke, Jillian worked in government communications, web agency project management, and television news marketing:

  • NC Administrative Office of the Courts
  • Viget Labs
  • Newfangled
  • WNCN NBC 17 Raleigh
  • WHBQ FOX 13 Memphis